Privacy Policy

Privacy Policy

At Elbow River Casino Calgary, we are committed to maintaining the trust you have placed in us by protecting your privacy and personal data.

Collection and Use of Personal Data

We collect various types of information from our website visitors and account holders for purposes such as:

• Providing personalized services and offers
• Enhancing gaming experience and improving services
• Sending notifications, updates, and promotional materials

The collected data includes but is not limited to, your name, email address, phone number, birthdate, and location.

Disclosure of Personal Data

We share personal data with third parties only as necessary for the provision of our services. These entities may include:

• Government authorities
• Gaming regulatory agencies
• Service providers (e.g., marketing firms)
• Partners or affiliates

Your data will not be shared for commercial purposes outside of these requirements.

Security Measures

Elbow River Casino Calgary employs standard security protocols to protect your personal data against unauthorized access, loss, misuse, and alteration. These measures include:

• Secure Sockets Layer (SSL) encryption
• Access controls and authentication procedures
• Regular updates and maintenance of our systems

Data Retention

We retain your personal data for as long as necessary for the provision of services or to fulfill regulatory requirements.

Cookies and Data Tracking

Our website uses cookies, session IDs, and other tracking technologies to analyze traffic patterns, enhance user experience, and provide targeted advertisements. You may choose to block these tools through browser settings but please note that this may impact your access to certain features.

Third-Party Services

Elbow River Casino Calgary occasionally incorporates third-party content or services into our website (e.g., maps, plugins). These entities are subject to their own privacy policies and terms of service. We are not responsible for the collection, use, or sharing practices employed by these external parties.

Your Rights and Options

You have the right:

• To request access to your personal data held with us
• To correct inaccurate information
• To delete or limit usage of specific data elements

Please submit requests in writing via email or through our support channels. We will respond as quickly as possible but reserve up to 30 days for processing.

Changes and Updates

Elbow River Casino Calgary may update its Privacy Policy at any time without prior notice. Your continued access, use, or provision of personal data constitutes acceptance of new terms and conditions.

Complaint Resolution

If you believe we have breached this policy or have concerns regarding your personal data, please contact us.

We will respond promptly to all complaints and cooperate with the regulatory authorities as necessary.